3% of doctors draw 49% of all complaints

Released today by BMJ Quality & Safety onilne is a fascinating and novel research report by Marie Bismark & others, entitled Identification of doctors at risk of recurrent complaints. The research results arguably hold significant implications for the health complaints commissions, the Medical Board and the medical indemnity insurers.

The authors explain:

The distribution of complaints among doctors was highly skewed: 3% of Australia’smedical workforce accounted for 49% ofcomplaints and 1% accounted for a quarter ofcomplaints. Short-term risks of recurrence variedsignificantly among doctors: there was a strongdose-response relationship with number ofprevious complaints and significant differences
by doctor specialty and sex.


BMJ Quality and Safety

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