Increasing complaints about doctors: UK report

With complaints against doctors in the United Kingdom almost doubling in 5 years, a study has recently been published examining the possible reasons.

The study by Dr J Archer & others is now available online.

An article by Tom Moberly summarises the research findings:

 …. a cultural environment had developed in which people were more likely to raise grievances. Complaint networks and social media had increased the number of ways people could access information about how to seek redress, and there was a growing trend “for complaint making to be construed as an altruistic activity,” they said.

The researchers also said that there had been changes in the public’s perception of doctors and healthcare provision. “Patients have taken greater ownership of their health, becoming better informed, developing higher expectations and treating doctors with less deference than in the past,” they said.


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