Published in the Monash University Law Review, Claiming justice in injury law by Genevieve Grant explores claimant experiences in compensation processes.
Using data from New South Wales, Victoria and South Australia, injured persons were interviewed 6 years post injury.
The article addresses a wide range of issues including:
- Difficulty on the part of claimants in determining what their entitlements were;
- Valued early stage support from social workers, as explainers of the schemes;
- Mixed feelings as to value added by lawyers, used in about half of the claims;
- Tensions between a need to prove entitlement to ongoing benefits but at the same time to move towards recovery from injury.
It would be interesting to compare, at some future point, the experiences of National Disability Insurance Scheme participants.