The National Disability Insurance Agency has announced its development of an online ‘virtual assistant’, NADIA. To be accessible on a 24/7 basis through the NDIS participant’s portal, it is said that:

(Nadia) can speak, write and chat online…She can already understand thousands of questions put to her and will answer with clear and simple responses. The more interactions she has with people, the more her knowledge bank will grow.

A short YouTube video (5 m 34 s) explains the background to the NADIA tool.

Earlier reports suggested that the NDIS would have access to the IBM Watson cognitive computing system, though whether that has been used for NADIA is not clear.

Limited purpose AI legal advice systems have been developed elsewhere, such as in England for advice on parking ticket disputes.

Image of Nadia assistant asking 'How can I help you?'

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